Why don t work download of my files?



  • Official comment

    Hi Алена Лескова,


    Thank you for letting us know about the download issue.

    Please, submit a request via Help center tab on your account and make sure to include your account email and the link to the problematic design and we will make sure to fix the download ASAP for you.

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  • Airton Lima

    This always happens to me when I use images from your bank, I have avoided and used ours.
    Today an image that I was going to use from you fell into the issue of the contracted plan where allows 5 downloads per month, so far so good, but the project went wrong, and almost lost everything.

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