Users may face issues while downloading a design with the message "Oh Snap! Something went wrong" popping up and the entire download process is stuck. The issues with the download can be in case a design contains any broken elements or has more than 5 video and animated objects.
Users still can try to fix the download bug from their end - change fonts, images, replace animated objects, footages, cancel animated effects etc. If this does not help, the best solution would to contact Crello support.
To get the fastest assistance, users are being advised to provide their Crello account email and the link to the design which has the issue with the download and contact support team